ILIYA ISAAC MAKKA
Cybersecurity & Digital Forensics Professional
Lugbe, NG.About
Highly experienced IT professional with a Bachelor's in Computer Security and Forensics, currently pursuing a Master's in Forensic Investigation. Proven expertise in digital evidence collection and analysis, threat detection, and robust security policy implementation, consistently safeguarding critical infrastructure and data integrity. Adept at leveraging advanced technical skills in network management, server administration, and comprehensive IT support to optimize system performance and ensure compliance with stringent organizational security standards.
Work
Wells Carlton Hotel and Apartments
|IT Support Specialist
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Summary
Currently providing frontline technical support, managing critical hotel systems, and enhancing network security to ensure seamless operations and data protection.
Highlights
Delivered comprehensive frontline technical support to hotel employees and guests, resolving hardware, software, and network-related issues to maintain operational continuity.
Provided specialized IT support for Property Management Systems (PMS) and Point of Sale (POS) systems, ensuring uninterrupted service for critical business operations.
Monitored hotel networks, systems, and applications for suspicious activity using Security Information and Event Management (SIEM) tools and intrusion detection systems, proactively identifying and mitigating potential threats.
Managed the installation, configuration, and updates of hardware components and software, including Microsoft Office 365, Windows 10/11, and Windows Server OS platforms, for optimal performance.
Supported and troubleshoot CCTV, IPTV, and other AV systems, ensuring reliable functionality and security surveillance across the premises.
HALOGEN GROUP
|IT Operative
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Summary
Provided critical desktop support, configured systems to organizational standards, and maintained network infrastructure to ensure robust connectivity and security.
Highlights
Provided timely desktop support and troubleshooting for end-users, effectively resolving hardware, software, and network-related issues to minimize downtime.
Configured and deployed systems and applications in strict adherence to organizational standards, ensuring compliance and optimal performance.
Maintained local area network (LAN) infrastructure and oversaw network security, achieving uninterrupted connectivity and protecting sensitive data.
Implemented proactive measures to enhance network security, safeguarding against potential threats and ensuring data integrity.
INDEPENDENT CORRUPT PRACTICES AND OTHER RELATED OFFENSES COMMISSION (ICPC)
|Information Security Officer/IT Support (NYSC)
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Summary
Managed network infrastructure, deployed security updates, and provided critical IT support to enhance data protection and operational efficiency within a government commission.
Highlights
Managed and optimized network infrastructure, deploying software updates and configuring security protocols to significantly enhance data protection and system resilience.
Provided essential end-user support, resolving technical issues while ensuring strict compliance with IT security policies and organizational guidelines.
Documented detailed configurations, system setups, and IT procedures, establishing accurate records for efficient organizational reference and improved knowledge management.
Developed and provided strategic recommendations to strengthen the commission's digital security posture, safeguarding critical information and operational data against evolving threats.
JUPITER TECHNOLOGIES UGANDA
|IT Support (REMOTE)
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Summary
Delivered remote technical assistance, managed system maintenance, and administered user accounts to ensure seamless IT operations and secure network access.
Highlights
Provided remote technical assistance to users via mail, chat, and video conferencing, effectively guiding them through troubleshooting steps and resolving technical issues.
Executed comprehensive system maintenance, including performing updates, managing backups, and implementing security patches remotely to ensure system stability and data integrity.
Managed user accounts, including setting up new accounts, configuring permissions, and resolving password issues, ensuring secure and efficient access for all users.
Addressed basic network connectivity issues, including VPN configurations and Wi-Fi problems, to maintain uninterrupted network access for remote users.
Education
Nasarawa State University, Keffi (NSUK)
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M.Sc.
Forensic Investigation (Digital Forensics)
Uganda Technology and Management University, Kampala, Uganda
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B.Sc.
Computer Security and Forensics
Baptist Academy, Gombe
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Secondary School Leaving Certificate
ECWA Goodnews Elementary School, Gombe
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Primary School Leaving Certificate
Languages
English
Certificates
Data Analytics (3MTT Professional Certificate)
IBM Cyber Threat Intelligence
Issued By
IBM
Project Management Professional
IBM Cyber Security Analyst
Issued By
IBM
Information System Auditing, Controls and Assurance
Certified Information Security Manager (CISM)
Certified Information Systems Security Professional (CISSP)
CompTIA A+
Issued By
CompTIA
CompTIA Security+
Issued By
CompTIA
CompTIA CYSA+
Issued By
CompTIA
CompTIA Network+
Issued By
CompTIA
ALX Virtual Assistant
Issued By
ALX
Microsoft IT Support Professional
Issued By
Microsoft
GenAI for Computer Support Specialists (IT Support)
AWS Solutions Architect
Issued By
AWS
Digital Forensics Essentials
Private Investigation and Fraud Detection
Skills
System Setup & Configuration
System Configuration, Software Installation, Operating System Management, Performance Optimization.
User Support & Troubleshooting
Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Remote Troubleshooting, TeamViewer, AnyDesk, Chrome Remote Desktop, Ticketing Systems, Jira, Zendesk, Communication Skills.
Network Infrastructure Management
LAN Infrastructure, Cabling, Wireless Connectivity, Network Devices, VPN, Secure Remote Access, Network Monitoring Tools.
Server Administration & Active Directory Management
Server Systems Administration, Active Directory Management, Server Maintenance.
Documentation & Asset Management
IT Documentation, Asset Tracking, Record Keeping, Knowledge Base Tools.
Security Compliance
Security Policy Implementation, User Access Management, Vulnerability Assessments, Endpoint Security Software, Data Protection.
Technical Writing & Documentation
Technical Writing, Documentation Creation, Documentation Updates.
Microsoft Office (Microsoft 365)
Microsoft Office Suite, Microsoft Teams.
Remote Communication & Collaboration Tools
Zoom, Slack, Video Conferencing, Collaboration Platforms.
Operating Systems
Windows, macOS, Linux, Windows Server OS.
Hardware Troubleshooting
Laptops, Desktops, Peripherals.
Digital Forensics
Digital Evidence Collection, Digital Evidence Preservation, Digital Evidence Processing, Digital Evidence Analysis, Data Recovery.
Threat Detection & Monitoring
SIEM Tools, Intrusion Detection Systems, Security Alert Analysis, Log Analysis.
Property Management Systems (PMS)
PMS Support.
Point of Sale (POS) Systems
POS Support.
Audio/Visual Systems
CCTV, IPTV, AV Systems Support.
Interests
Reading
Reading, Researching.
Sports
Football.
Travel
Travelling, Sightseeing.
Creative Arts
Painting, Graphic Designing.
References
MR LABURTA DAVID JAMES
Security Manager, FIRS HQ Abuja, +2348099662231
MR SAIDU MOHAMMAD
Forensic Investigator, ICPC, +2348090563465
MR PRINCE ANYADIKE
Head IT, Wells Carlton Hotel & Apartments, +2349111285275